Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Request a moving quote by phone, email, or online form
• Schedule a move with our company
• Contact us with questions or feedback
• Leave a review on Google, Yelp, or other platforms
• Sign up for communications from us

Personal information we may collect includes:

• Name
• Phone number
• Email address
• Current and destination addresses
• Moving date and details about your home and belongings
• Payment information (processed securely -- we do not store credit card numbers)

2. Information Collected Automatically

When you visit https://flatfeemovers.net, we may automatically collect:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on each page
• Referring website URL
• Device type (mobile, tablet, desktop)

This data is collected through cookies and similar tracking technologies. It helps us understand how visitors use our site so we can improve it.

3. How We Use Your Information

We use the information we collect to:

• Provide moving quotes and schedule moving services
• Communicate with you about your move (confirmations, reminders, follow-ups)
• Process payments
• Respond to your questions, requests, and feedback
• Improve our website and services
• Send you service updates or promotional communications (only if you opt in)
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• Service providers: We may share information with trusted vendors who assist our operations (payment processors, scheduling software, email platforms). These providers are contractually required to protect your data.
• Legal requirements: We may disclose information when required by law, court order, or government request.
• Business transfers: If Flat Fee Movers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes with your explicit permission.

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Provide relevant advertising on other platforms
• Measure the performance of our marketing efforts

You can control cookie settings through your browser. Disabling cookies may affect some website features but will not prevent you from requesting a quote by phone.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and restricted access to personal data. No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Quote request data is retained for up to 2 years. Completed move records are retained for 7 years for tax and insurance compliance.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us using the information in Section 12 below.

9. Florida-Specific Rights

Florida residents may have additional rights under the Florida Digital Bill of Rights (effective July 1, 2024). If you are a Florida resident and wish to exercise your data privacy rights, contact us at info@flatfeemovers.net or call (941) 202-5554. We will respond to verified requests within 45 days.

10. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us: